Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.8
Our rating is based on 9 comments from 24 reviews.
5.0
Kate was an exceptional sales woman.
5.0
Please see the previous note. Thanks
5.0
It was made so easy by the John. The whole experience was very relaxing.
5.0
The service was good, the knowledge excellent and the willingness to go the extra mile apparent.
5.0
An excellent friendly service from Grieg Davis and his colleagues
5.0
very friendly and professionable
5.0
Delightful sales people, not pushy and only too pleased to help me over phone and visits. They couldn't have been nicer and I never felt under any pressure.
Our service rating is 4.5
Our rating is based on 13 comments from 36 reviews.
4.5
very good service department alwyas kept updated on works carried out on car. Extremely helpful and friendly
5.0
As there was no courtesy car available I was very impressed with the collect and return service offered. Very pleased with the friendly team and the quality of work
5.0
You are made to feel welcomed by the dealer and receive quick and efficient service from the dealer.
5.0
Prompt, efficient service with good waiting facilities. Job done according to requirements. They did what they said they would in the time that they said.
5.0
Usual high level of service all round. tasks completed quicker than estimated.
5.0
Bought our mini cooper from Wood 2010. Straightaway wipers noisy did not report problem until 1st service when told we had to pay for replacement wipers due to rubber hardening, we were not aware we had 3 months to report any problems.Otherwise happy
2.0
Once more I have been given false information which leads to an extra very time consuming visit.
5.0
They were good very polite and helpful. They kept me informed and they kept me filled up with coffee
5.0
The showroom was very cold.
2.5
Service, cleanliness etc no problem. But very late handing the car back at the end of the service
5.0
good, polite, efficient service always.
5.0
Very helpful and they tell you everything you need to know.